Wednesday, June 20, 2007

Hospital emergency rooms try to cut wait times


For those who do endure long waits, hospitals offer meal vouchers, baseball and movie passes and written apologies.

“If someone has to wait a long time it is less likely they’re going to come back,” said Deborah White, spokeswoman for Carondelet Health, which owns two acute-care hospitals in Kansas City that launched a “30-minute guarantee” program on June 1, even as a competing hospital chain pledged to see patients within 15 minutes.


Post a Comment

<< Home