Hospital emergency rooms try to cut wait times

From MSNBC:

For those who do endure long waits, hospitals offer meal vouchers, baseball and movie passes and written apologies.

“If someone has to wait a long time it is less likely they’re going to come back,” said Deborah White, spokeswoman for Carondelet Health, which owns two acute-care hospitals in Kansas City that launched a “30-minute guarantee” program on June 1, even as a competing hospital chain pledged to see patients within 15 minutes.