Patient Satisfaction in the ED

This is excerpted from a Montefiore Medical Center press release, but I found it pertinent because of the mention of the techniques employed in addressing patient satisfaction:

"Tea Times and a NOD Result in Improved Patient Satisfaction"

To make patients more comfortable in its ED, Montefiore has also adopted a range of new initiatives to provide more personal TLC. Doctors, for example, are encouraged to prop up patients with pillows; nurses roll out a "tea time" beverage cart for waiting patients and families and bring them hot meals at lunch and diner; and, all staff greet each patient with a friendly NOD, "name, occupation and duty." As a result, visits keep climbing and patient satisfaction is at an all time high.