Service Excellence / Patient Satisfaction

Of late, patient satisfaction has been a topic where we've been focusing a great deal of resources. We're becoming more familiar with the different surveys and the techniques necessary to interpret the data from those surveys and collaborate with our affiliated hospitals to put in place an effective plan of action. We've also been privileged to be associated with facilities that have been awarded recognition for operational excellence and exemplary customer service in the ED. You can read about three hospitals that are recognized as "Top 100" and three more who've recently achieved the 99th percentile in Emergency Department patient satisfaction in the Press Ganey on our What's New page.

In my research, I found this Service Excellence gateway on the Johns Hopkins site. I was impressed and think you will as well.